Privacy Policy

Introduction

Pitch (“we,” “our,” or “us”) operates the platform at gopitch.live and all related services (collectively, the “Service”). Pitch is a professional startup networking platform that connects founders, investors, talent, and testers through live video calls. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using Pitch, you consent to the practices described here. If you do not agree, please discontinue use of the Service.

Information We Collect

Account Data

When you create an account through a single sign-on provider, we receive your name, email address, and profile picture. This information is used to provision and manage your Pitch account, authenticate your sessions, and communicate with you about the Service.

Profile Information

You may voluntarily provide additional details such as your professional role, company name, areas of expertise, investment focus, website URL, GitHub profile, Twitter/X handle, and a short biography. This information helps us connect you with relevant founders, investors, talent, and testers and is visible to other users during video sessions.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, session frequency, session duration, device type, browser type, operating system, IP address, and referring URLs. This data helps us analyze performance, improve the platform, and diagnose technical issues.

Video Session Metadata

We collect metadata about video calls, such as call start and end times, call duration, participant identifiers, and connection quality metrics. We do not record, store, or have access to the audio or video content of your calls. All media streams are processed in real time and are not retained after the session ends.

How We Use Your Data

We use the information we collect to:

• Provide, operate, maintain, and improve the Service
• Create and manage your account and profile
• Connect you with relevant founders, investors, talent, and testers based on role and preferences
• Process payments and manage subscriptions for premium features
• Send transactional emails, service announcements, and updates
• Analyze usage patterns and platform performance to enhance the user experience
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity
• Enforce our Terms of Service and other policies
• Comply with applicable legal obligations

Data Sharing

We do not sell your personal information. We may share data in the following limited circumstances:

• Service Providers: With trusted third-party vendors who process data on our behalf to deliver and improve the Service, under contractual obligations that limit their use of your data to providing services to us.
• Other Users: Your profile information (name, photo, role, bio, and related professional details) is visible to other authenticated users you connect with on the platform.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Pitch, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you request account deletion, we will remove or anonymize your personal data within 30 days, except where retention is required by law, necessary to resolve disputes, or needed to enforce our agreements. Anonymized, aggregated analytics data may be retained indefinitely to improve the platform.

Security

We implement industry-standard technical and organizational measures to protect your personal information, including TLS/SSL encryption for data in transit, encrypted database storage, secure OAuth-based authentication, role-based access controls, and regular security audits. Despite these measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies & Tracking

We use cookies and similar technologies to maintain your authenticated session, remember your preferences, and understand how you interact with the Service. Essential cookies are required for authentication and core functionality. Analytics cookies help us measure platform performance and improve the user experience. You can manage cookie preferences through your browser settings; however, disabling essential cookies may impair Service functionality.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data and account.
• Data Portability: Request an export of your data in a structured, machine-readable format.
• Restriction: Request that we limit the processing of your personal data in certain circumstances.
• Objection: Object to our processing of your personal data for certain purposes.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at team@gopitch.live. We will respond to your request within 30 days.

Children’s Privacy

Pitch is a professional networking platform intended for users who are at least 18 years of age. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete that information. If you believe a minor has provided us with personal data, please contact us at team@gopitch.live.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. By using the Service, you consent to the transfer of your data to these jurisdictions. Where required, we implement appropriate safeguards such as standard contractual clauses to protect your information during cross-border transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Service itself. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you via email or an in-app notice. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: